Refund Policy

Refund eligibility, cancellation, and rescheduling for miner assessment services from Service Ashfield Mining Review Co.

Scope

This policy applies to paid assessment services: Uptime & Boot Reliability Assessments, Boot Cycle Diagnostics, and Fleet Comparison Reports. Website use is free and does not involve product purchases.

Payment timing

Quotes convert to invoices upon scheduling confirmation. Payment is due before the observation window begins. We do not begin on-site or bench logging until payment is received.

Full refund

You may receive a full refund if:

  • You cancel at least 48 hours before the scheduled observation start
  • We cancel due to staff illness, unsafe site conditions we did not cause, or equipment failure of our logging gear

Refunds are processed to the original payment method within fourteen business days of approval.

Partial refund

A partial refund of up to 50% may apply if:

  • You cancel between 24 and 48 hours before the scheduled start
  • Site access is denied for reasons outside our control after we arrive (locked facility, wrong address provided by client) and work cannot proceed

No refund is due for partial completion if observation began and was interrupted by client request.

Non-refundable items

  • Cancellations with less than 24 hours notice before scheduled start
  • Client no-show at confirmed site time
  • Assessments completed and reports delivered
  • Travel days already incurred for distant sites when cancellation is late
  • Third-party fees we paid on your behalf (permits, parking passes) if non-recoverable

Rescheduling

One free reschedule is available with at least 48 hours notice. Additional reschedules may incur a ₩80,000 administrative fee. Rescheduled work retains your payment as credit toward the new date.

Deposits

Large fleet comparisons may require a 30% deposit on booking. Deposit terms appear on your quote. Deposits are refundable under the same cancellation windows as full payments.

Work already started

If observation has begun, fees for completed days and report preparation are non-refundable. If we determine mid-assessment that site conditions make the protocol invalid (unsafe electrical setup), we may pause and offer rescheduling or partial refund excluding days already logged.

Materials and hardware

We do not sell miners, parts, or consumables. No product return policy applies. If you purchased hardware from a third party based on our report, returns to that supplier are governed by their terms.

Report disputes

If you believe a report contains a factual logging error, contact us within fourteen days with serial numbers and timestamps. We will review raw logs and issue a corrected report at no charge if an error is confirmed. Financial refunds are not issued for disagreements with deployment recommendations that reflect observed data.

How to request a refund

Email info@service-ashfield.click with invoice number, assessment date, and reason. Phone: +82 52 0000 2041. We respond within five business days.

Office 6, 43 Example-ro, Nam-gu, Ulsan 00000

Effective date: 1 January 2025